The Concern module allows suppliers to raise, track, and manage issues or queries related to their transactions through the Supplier Portal.

It provides a centralized view of all concerns raised across Purchase Orders, Purchase Invoices, RFQs, Supplier Quotations, and Payment Entries — along with priority, status, and resolution details — all in one place.

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Concern Overview

The Concern page gives suppliers a real-time summary of all concerns along with tools to search and filter them efficiently.

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Key Metrics

At the top of the page, summary cards display important concern data:

• Total Concerns Shows the total number of concerns raised
• Open Displays concerns awaiting action
• In Progress Shows concerns currently being reviewed
• Resolved / Closed Displays concerns that have been completed

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Filtering and Searching Concerns

Suppliers can narrow down the concern list using the following filters:

• Search → Search by subject or keyword
• Priority Filter → Filter by priority:
  • All
  • Low
  • Medium
  • High
• Status Filter → Filter by status:
  • All
  • Open
  • In Progress
  • Waiting for Supplier
  • Resolved / Closed

The result count (e.g., 12 of 12) is displayed on the right side.

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New Concern

Located at the top-right of the page:

• + New Concern → Create a new concern directly

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Concern List

All concerns are displayed in a table format with the following columns:

• ID Unique identifier
• Subject Short description of the concern
• Priority Level of urgency:
  • Low
  • Medium
  • High
• Status Current state:
  • Open
  • In Progress
  • Waiting for Supplier
  • Resolved / Closed
• Raised On Date of submission

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Pagination

Suppliers can control the number of visible records:

• 20 / 100 / 500 / 2000 records per page

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Concern Details

Clicking on any Concern opens the Concern Details modal.

This modal provides a complete view of the concern and its linked document.

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Concern Header

Displays the unique concern reference number.

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Concern Information

• Subject → Title of the concern
• Priority → Low / Medium / High
• Status → Current state
• Raised On → Submission date

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Document Details

• Document Type → Linked document type:
  • Purchase Order
  • Purchase Invoice
  • Request for Quotation
  • Supplier Quotation
  • Payment Entry
• Document Name → Reference number → Click to view full document

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Raising a Concern

Concerns can be created in two ways:

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Method 1 — From Concern Module

• Go to Concern page
• Click + New Concern
• Fill details:
  • Subject
  • Priority
  • Document Type
  • Document Name
  • Description
• Submit

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Method 2 — From Any Document

• Open any document (PO, Invoice, RFQ, etc.)
• Click Concern
• Document details auto-filled
• Enter subject and description
• Submit

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Concern Statuses

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Open

• Newly created
• Awaiting team response

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In Progress

• Being reviewed by the team

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Waiting for Supplier

• Requires supplier response

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Resolved / Closed

• Issue fully resolved

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